ACAPS Resources & Technical Support Hub
Your central destination for trade documentation, warranty policies, technical guides, and specialized fleet support.
News & Updates
Use this section for short updates such as new product lines, changes to trading hours, or important fleet-related information. For now, sample entries show how the layout will work.
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New compressor range (example)
Placeholder copy announcing additional compressor references for popular truck platforms.
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Holiday trading hours (example)
Sample note for updated opening times during public holidays.
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Fleet A/C tips (example)
Idea: brief seasonal maintenance reminders for workshops.
Quick Support Links
Warranty, Returns & Core Policy
- Standard Parts Warranty: All new replacement parts are covered by a 12-month manufacturer warranty against material and manufacturing defects unless otherwise specified.
- Reconditioned Units Warranty: Reconditioned thermal and electrical units carry a comprehensive warranty, conditional upon correct installation and system flushing.
- Returns & Restocking:
- Standard stock returns must be requested within 30 days of invoice and are subject to inspection and a standard restocking fee.
- Special-order, custom-engineered obsolescence parts and custom hose assemblies are non-returnable unless deemed faulty upon inspection.
- Warranty Claims: To lodge a warranty claim, please submit a completed Faulty Part Report via your customer portal along with installation diagnostic logs and proof of professional fitment.
Fleet & Technical Capability Documents
Download our official brochures, line sheets, and application forms directly.
- ACAPS Full Product & Services Line (PDF) - Comprehensive overview of our heavy vehicle HVAC, compressor, and replacement parts catalog.
- ACAPS Trade Account & Credit Application Form (PDF) - Fillable PDF to set up bulk fleet accounts and wholesale pricing tiers.
Refrigerant Gas & Cylinder Management
- Licensing Compliance: In accordance with environmental and regulatory standards, a valid Refrigerant Handling Licence (or equivalent state-based authorization) is required to purchase and handle refrigerant gases.
- Cylinder Tracking & Demurrage:
- All gas cylinders remain the property of ACAPS or our supply partners.
- Cylinders issued on trade accounts are subject to standard tracking. Please ensure empty cylinders are returned promptly to avoid ongoing demurrage or rental fees.
- Use your online customer portal to view active cylinder balances, track return dates, and request empty pickups.
Specialized Services & Procedures
Component Reconditioning
We return critical powertrain and thermal components back to OEM standards.
- Process: Every reconditioned unit (such as traction inverters and compressors) undergoes rigorous diagnostic testing and validation before dispatch to ensure zero-downtime installation.
- Core Exchange: Ensure core units are drained of fluids, securely crated, and accompanied by your return authorization form to avoid core deposit delays.
Custom Hose & Fitting Assembly
Eliminate fitment failures caused by generic off-the-shelf parts.
- How to Order: Submit your sample, old assembly, or precise engineering drawing via your online portal or email. We custom-make high-pressure hydraulic and AC lines to exact length and connection requirements.
Obsolescence Engineering
When the original manufacturer no longer supports a part, we step in.
- Custom Solutions: Send us your obsolete or discontinued part specifications or physical samples. Our engineering team reverse-engineers and manufactures replacements to keep legacy fleet assets operational and profitable.
Credit Application & Trading Accounts
Example: Account Application Call-To-Action
Download Sample Credit Application (PDF) Ask A Question About Accounts
Frequently Asked Questions
The questions below are examples to show how an FAQ section will look on the ACAPS site. Real questions and answers can be created based on what your customers ask most often.
ACAPS supplies strictly to trade professionals, mechanical workshops, auto-electrical specialists, and registered bus/coach fleet operators. Apply online or download our credit application form to get started.
To ensure an exact match, please provide the vehicle VIN, fleet asset number, OEM part number, clear photographs of the component tag, and any dimensional specifications if available.
For urgent breakdown requirements, contact our team directly before 1:00 PM for priority local dispatch on stock items (compressors, fans, fittings, and refrigerant gas).
Existing trade account holders can log in using their registered email via the top navigation menu. If you need portal access set up for your workshop technicians, contact our support team.
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